DELIVERY POLICY

Standard delivery rate within the UK is £3.99.

Orders placed on a Friday or the weekend will be processed the following working day.

We aim to dispatch within 2 - 4 working days from your order being placed, but please allow 7 - 10 days for your items to arrive.

We are not responsible for packages that are lost or damaged in transit or any delays outside of our control.

Standard shipping does NOT include insurance.

RETURN & EXCHANGE POLICY

If you wish to return your product, returns and exchanges can be made within 14 days from receiving the product. We will only accept items that have not been used or damaged and returned to us in original packaging. The buyer is responsible for cost of return shipping.

Please notify us immediately if you wish to make a return or an exchange by emailing hollymacleanlondon@gmail.com and we will confirm the address to send the item back to. Refund will be made excluding the original cost of shipping, unless faulty or damaged. It will take up to 10 working days for the refund to process. Please get in touch with us if after 10 working days you have not received an email.

Please ensure that the goods are suitably packaged. We will not issue refunds on items that do not arrive or arrive damaged.  

Sale items and items purchased with a promotional discount are not eligible for returns.